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Support

Troubleshooting and technical support channels.

How do I troubleshoot connection failures or frequent disconnects?
  1. Switch to another node to rule out a single-node fault.
  2. Change the protocol in settings, as each performs differently by network.
  3. Restart the client or device to clear temporary state.
  4. Check whether the firewall or antivirus is blocking Kuaiya traffic.
  5. Upgrade the client to the latest version to fix known issues.
  6. Contact live support with logs if the issue persists.
How do I contact support for help?
  1. Open the official site and click the live chat widget in the corner.
  2. Describe the problem and attach screenshots for quick diagnosis.
  3. Support replies instantly and guides you through troubleshooting.
  4. For complex issues, leave your contact for a specialist to follow up.
What if the client won't start or crashes?
  1. Uninstall the current version and reinstall the latest from the official site.
  2. Check for missing runtime libraries and install them as prompted.
  3. Close conflicting third-party security software and restart.
  4. Clear the client cache and relaunch.
  5. Contact support with crash logs if unresolved.

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